This web site is owned and operated by The Littledart Company Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Littledart Company Limited
The Grist Mill Witheridge Tiverton Devon EX16 8PU United Kingdom
Phone: 0044 (0)1884860625
Email: sales [at] thehoneydoctor [dot] com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
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We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 7 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free if you tick the declaration box at the check out
Credit Card Security
When the order is placed at our website, you will be transfered to a secure Worldpay or Paypal site to complete your online payment. We do not hold or have access to your credit card details
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0044 (0)1884860625 (International +44 0044 (0)1884860625) or fax us on or write to us at The Grist Mill Witheridge Tiverton Devon EX16 8PU United Kingdom
The Honey Doctor Respects Your Privacy
Registered address: The Grist Mill, Witheridge, Tiverton, Devon, EX16 8PU.
We are a registered Limited Company, The Littledart Company Ltd, and our registration number is 6756099.
We comply with the Data Protection Act 1998, and electronic communications are made in accordance with the Privacy and Electronic Communications Regulations (PECR). We are also taking all necessary steps to comply with the European General Data Protection Regulation which comes into effect in May 2018.
We obtain information about you when you use our website or contact us direct about our products or register for our newsletters. This personal information might include your name, address, email address and what products you purchased from us. Your card information is not held by us. It is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data. Depending on any opt-outs you may have indicated, data we hold may be used by us for the following purposes:
" To send you by post our newsletter and brochure.
" To send you emails promotional and marketing information on offers and new products.
" To send you emails of news and updates from The Honey Doctor.
We will not use email to promote anyone else's products and activities. We will use our Facebook and Twitter accounts to promote activities and news from outside The Honey Doctor if we deem them of interest to our customers.
We will never contact you by telephone or text message unless you have asked us for a specific reason.
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our members' personal data with third parties, with one exception: our courier company to deliver your order. Our courier company will only use your contact details for a speedy and successful delivery.
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
If you choose to unsubscribe at any time, all your data will be deleted from our records within two years of your advising us, and correspondence from us will cease immediately.
The Honey Doctor do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.