About Us THE HONEY DOCTOR are completely dedicated to offering both excellent products and a first class service. If you have any suggestions or comments please email us at sales [at] thehoneydoctor [dot] com.
Our Contact details:
THE HONEY DOCTOR
PO BOX 133 Witheridge Tiverton Devon EX16 0AQ United Kingdom
Phone: 01884 860625
Fax: 01884 861011
Email: sales [at] thehoneydoctor [dot] com
The Honey Doctor is the Trading Name of The Littledart Company Ltd, company no.6756099
The Directors of the company are EJD Martin and LH Martin
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" you will be asked for a few details that we need to able to satisfy you order. We accept payment by Visa, Mastercard, Visa Delta, Switch, Solo, Visa Electron, JCB through World Pay, secure site. As a subsidiary of The Royal Bank of Scotland your security is assured.
Please note that conversion to Euro is an estimate, the actual amount charged will be paypal/worldpays current rate
We accept credit card payment only online, but if you prefer you can fax your order to 01884 861011 or phone your order to 01884 860625 or send your order with a cheque payable to The Honey Doctor PO BOX 133, Tiverton Devon EX16 0AQ.
Shipping And Handling HoneyDoctor despatch orders daily.
UK and BFPO orders £2.95 up to 1 KG UK First Class Post and Over 1KG by UK parcel Post 2/3 days delivery
EU postage is charged by weight inc VAT 0-250g £3.00 251-550g £4.50 551-1000g £6.50 1001-2000g £10.00 2001-3000g £16.00 3001-4000g £20.00
The rest of the world is charged by weight excl VAT 0-500g £7.00 501-1000g £10.00 1001-1500 £14.00 1501-2000g £18.00 2001-4000 £36.00
We reserve the right to renegotiate these prices on large heavy orders. UK orders over 1450grm will be sent out by UK carrier (Citylink)
Delivery Schedule We will normally send your order to you within two business days. International orders are generally received in under five days.
Back Orders In the unusual circumstances that your item is not in stock, we will back order for you. We will try to ensure we let you know.
Tax Charges It is the responsibility of the purchaser to settle any tax or duty in the destination country
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. Credit card transations are through WorldPay. All credit card numbers are encrypted in the software when the order is placed using WorldPay's encryption. They are not held in clear text on any web site. thehoneydoctor does not see any credit card details.
Guarantee We guarantee your satisfaction. All our products come with a 30 day no quibble guarantee. We will happliy refund returned un-opened items.
Reaching Us If you need to reach us, please email us on sales [at] thehoneydoctor [dot] com, alternatively, you can call on 01884 860625 (International +44 01884 860625) or fax us on 01884 861011 or write to us at PO BOX 133 Witheridge Tiverton Devon EX16 0AQ United Kingdom
We collect information about you for 3 reasons: firstly, to process your order and second, to provide you with the best possible service. We may use the details you give us to send you information about our products by e-mail and by post. You may opt out of this by checking the "Keep details Private box" at the check out. Furthermore you may unsubcribe at any time by contacting us.
Information stored on you will not be passed on to any third party except to allow them to fulfill an order (eg address to Courier Company)
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us [email] If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us [email]
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send out information regarding our products
The Honey Doctor, PO BOX 133,Tiverton Devon EX16 8PU
DAMAGED / FAULTY GOODS
We take every effort to ensure that our products reach you in perfect condition. However, should you receive any products in less than perfect condition, contact us within 30 days to let us know and we will arrange for a refund or exchange. Please include full details of the fault, the date you purchased the goods and any invoice number or order number plus your contact details to assist us in processing your return and issuing replacement goods/refunds.
In this event we will also refund the cost of postage.
This does not affect your statutory rights as a consumer.
CANCELLATION OF AN ORDER
You have the right to cancel an order without reason within 7 working days after you receive the goods. If your purchase arrives in good condition, but you are unhappy with it, we will be happy to refund your money. It must be returned in good condition with securityseal intact, in its original packaging and we will make a reimbursement within 30 days of the cancellation date. Unfortunately we cannot pay for the return of unwanted products.
If you wish to cancel your order within the seven day cooling off period (seven working days after the day on which you receive them) you MUST inform us in writing either by email or letter, of your wish to cancel. You then have a reasonable period to return the goods to us.
Note, the seven day cooling off period does not apply to business to business transactions.
Please remember you must take care of the goods whilst they are in your possession, goods returned damaged or used will not be accepted. Some damage to the product packaging we do accept. Please note that when returning a cancelled item, the parcel is your responsibility until it reaches us. The postage cost is your responsibility and we strongly recommend that you send the goods by registered post.
Any refunds due will be completed within 30 days from the date of the cancellation.
Returned goods should be sent to: Returns Dept, The Honey Doctor, PO Box 133, Witheridge, Devon EX16 8AQ